1. Share project details
Provide clear opening dimensions, finished floor height, the floor or wall thickness, site photographs, project location and renovation stage. These details help identify the appropriate installation type.
Home / From stair selection to installation and support
MAISHANG · Attic stair guide
From stair selection to installation and support
Clear project information, written specifications and practical handover checks help keep the service process connected.
Start with the site, then confirm the order
2. Agree the specification
Record the model, material, dimensions, finish, operation and accessories. Ask for the product, transport, installation, opening preparation and decorative finishing to be identified separately in the quote.
3. Plan delivery
Confirm production, shipping, measurement and installation arrangements for the destination and order. Before dispatch, check delivery access, handling arrangements, storage and the preparation required at the property.
Check the installation together
Use this handover list with the installer. It supports a clear discussion; the installation method and structural assessment must follow the actual site and model requirements and be handled by suitably qualified personnel.
- Match the model, installation type, material, dimensions, operation and supplied accessories to the order.
- Have the installer confirm that the fixing structure, frame and connections meet the agreed plan and model requirements.
- Check the intended floor contact, deployment position, upper exit and access clearance.
- Check opening, closing, deployed position, controls and supplied safety features as described in the instructions.
- Learn normal operation, the model-specific power failure or fault procedure, and when to stop using the stairs.
- Keep the model instructions, maintenance requirements, acceptance record, warranty terms and support contact.
Make a service request easy to understand
When requesting support, include the order or model reference, installation location, when the issue started and useful photographs or a short video. Explain whether it occurs during opening, closing or access. Mention unusual noise, loose parts, power interruptions or visible damage. Pause use if there is abnormal movement or a loose structural connection and seek professional assistance.
Keep the written support terms with the order. Confirm coverage separately for the frame, motor, controller, accessories and installation work. Check the starting date, service method, exclusions and any shipping or site visit charges. Applicable warranty coverage follows the purchased model documentation and the agreed order.
Confirm support for your destination
For projects in China, ask about measurement, installation and support availability for the specific address, including scheduling and fees. For international projects, agree the required power supply, destination requirements, delivery method, installation responsibility and replacement-part arrangements before ordering. Any on-site service scope should be explicit in the order.
The website lists consultation hours of 08:00–23:00, Monday through Sunday, China Standard Time (UTC+8). Include your destination and time zone when contacting MAISHANG so the team can discuss the project and appropriate next steps.
Useful planning guides
Discuss your attic stair project
Send your opening dimensions, floor height, site photos and project location.
+86 159 3658 8821 · winbula@163.com
Consultation hours: 08:00–23:00, Monday–Sunday, China Standard Time (UTC+8).